Last Updated: May 25, 2026

Refund, Cancellation & Return Policy

At Sambalpuri Apparel Private Limited, we operate as a hybrid marketplace platform connecting customers with independent Sambalpuri weavers and sellers. Please read the following policy carefully before placing an order.

🛍️ 1. Understanding Our Order System

Most products on our platform are listed and fulfilled by independent sellers or weavers. Here is how our booking engine works:

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Step 1: Website Pre-booking

Pay a secure pre-booking amount of ₹230 via our gateway to secure the request.

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Step 2: Direct Settlement

The remaining product balance is settled directly with the respective weaver/seller.

💡 For better order clarity, customers are strongly advised to contact the seller or weaver before placing an order. The seller’s WhatsApp contact option may be available:

  • On the product page directly through the integrated WhatsApp icon.
  • Inside your personal dashboard order section after tapping the “View” option for the respective order.

💬 2. Seller Communication Recommendation

Direct communication with the seller helps avoid order misunderstandings and inventory-related issues. Before placing an order, customers are encouraged to:

✔ Confirm product availability
✔ Clarify color/design details
✔ Ask about dispatch timelines
✔ Discuss customization requests

🔄 3. Prebooking Amount Refund Policy (₹230)

If a seller or weaver becomes unable to process the order due to any of the following operational triggers:

• Inventory unavailability
• Product stock issues
• Seller-side cancellation
• Operational limitations
📌 Then the ₹230 prebooking amount paid through the website will be refunded to the customer, though a deduction of max ₹5 may happen due to transactional gateway configurations. Refund timelines may vary depending on payment gateway processing cycles.

❌ 4. Order Cancellation Policy

A. Before Delivery Processing

If a customer cancels the order before shipping or delivery logistics operations begin:

  • ₹80 operational/processing charges will be deducted.
  • Remaining eligible amount will be automatically refunded.

B. After Logistics/Shipping Starts

Once delivery operations have been initiated, cancellation is dependent on shipment status and seller approval:

  • ₹230 full prebooking/operational amount will be deducted.
  • Remaining eligible balance may be evaluated and refunded.

📦 5. Returns & Exchanges

Returns, exchanges, replacement approvals, and product-related resolutions are handled directly by the respective seller or weaver who shipped the item.

⚠️ Since products are fulfilled independently by sellers:

  • Return eligibility metrics vary based on specific seller shop templates.
  • Exchange availability depends directly on localized weaver inventory tiers.
  • Customized or specially arranged products may not be eligible for return protocols.

Customers are advised to directly communicate with the respective seller regarding:

• Return requests
• Exchange requests
• Product dissatisfaction
• Size or design concerns
• Replacement discussions

⚠️ 6. Damaged/Incorrect Items

If a customer receives a damaged, defective, or incorrect product, it should be reported to the respective seller or weaver as soon as possible with proper photo/video unboxing proof.

Resolution timelines may vary depending on individual seller response and localized logistics conditions.

⚖️ 7. Platform Role Clarification

Sambalpuri Private Limited primarily acts as:

  • A digital marketplace core framework.
  • A structural seller enablement ecosystem.
  • An operational business infrastructure provider.

Product fulfillment, stock management, exchanges, and commitments are owned entirely by the listed weavers.

📞 8. Contact Us

If you have any questions or require processing help regarding our Refund & Return Policy, please reach out:

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Address

Pada Chowk, Bijepur road, Bargarh, Odisha, 768032

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By placing an order with us, you agree to this Refund & Return Policy.